Moving Service Agreement

Terms & Conditions — Supreme Moving

1. General Provisions

1.1. This Agreement defines the terms of moving services provided by Supreme Moving (hereinafter referred to as the "Contractor") to the client (hereinafter referred to as the "Client").

1.2. By filling out an online form or confirming a booking via phone/email, the Client agrees to the terms of this Agreement.

2. Preliminary Estimate and Booking

2.1. The cost is calculated based on: quantity and volume of items, distance between addresses, number of floors, elevator availability, need for furniture disassembly/assembly, and extra stops.

2.2. Minimum booking time: • 2 movers + truck: $145/hour (minimum 2 hours) • 3 movers + truck: $190/hour (minimum 3 hours) • 4 movers + truck: $240/hour (minimum 3 hours)

2.3. After the minimum booking time, billing is in 15-minute increments.

2.4. Deposit required to confirm booking: • Local move within Calgary — $100 • Long-distance move — from $200 to $1,000 depending on distance and volume.

2.5. Deposit is refundable if cancellation is made at least 72 hours before the move date (in writing via email).

2.6. GST (Goods and Services Tax) is applied to the total amount of every order.

3. Payment

3.1. Payment is due upon completion of services on the same day.

3.2. Credit card payments are subject to a 3% fee.

3.3. Late payments will accrue interest at 5% per month (not exceeding 40% annually).

4. Additional Charges and Special Conditions

4.1. Heavy items (from 200 lbs / 90 kg) — $60 per item (safes, exercise equipment, pool tables, etc., except pianos).

4.2. Piano — $400 extra, minimum 3 movers. The Contractor does not transport grand pianos or guarantee specialized piano moving.

4.3. Items over 500 lbs (227 kg) are not transported.

4.4. If a move involves an apartment building without elevator access and items must be carried upstairs or downstairs, an additional fee will be applied. The fee depends on the number of stairs/floors and will be calculated individually.

4.5. Propane tanks, gas cylinders, and similar hazardous items are not transported.

5. Insurance and Liability

5.1. Included in the price: basic liability coverage — $0.60 per pound of damaged item.

5.2. If property damage (floors, walls, railings) is caused by the Contractor, compensation is provided only if the damage is documented and signed off by the crew leader before departure.

5.3. Additional "Replacement Value Cargo Protection" insurance is available upon request for an extra fee.

6. Liability Exceptions

The Contractor is not responsible for:

•Items packed by the Client if no external damage is visible.
•Fragile items (glass, porcelain, mirrors) if not packed by the Contractor.
•Electronics without external visible damage.
•Televisions or any other electronics/appliances pre-packed by the Client where the Contractor did not have an opportunity to check their working condition before the move — the Contractor assumes no responsibility for their performance or internal condition.
•Damage caused by narrow passages, staircases, or other objective obstacles.
•Valuables (cash, documents, jewelry, etc.) — must be transported by the Client personally.
•Televisions transported without original packaging if the Client has not informed the Company in advance about the need to purchase a box from the Company.
•Absence of responsibility: Supreme Moving assumes no liability if the Client decides to assist or interfere with the moving process.
•Boxed items: The Company does not accept liability for damages to items inside boxes that were not packed by our team.

7. Client Responsibilities

7.1. Ensure access to premises and elevators, and provide parking.

7.2. Inform about unusual items (heavy, fragile, oversized).

7.3. Be present during the move or appoint a representative.

8. Claims Procedure

8.1. All claims for damages must be made in writing before the completion of the job and sent to Book@supreme-moving.ca

8.2. Late claims will not be accepted.

9. Other Conditions

9.1. All downtime caused by the Client (waiting for keys, elevator, payment) is billable according to the Company's hourly rates.

9.2. The Contractor has the right to refuse to transport items that are dangerous to people or property.

Questions about these terms? Contact us at Book@supreme-moving.ca or call 403-818-6673.

Back to Supreme Moving Home